Letters of Recommendation

The Yacht Support Team have successfully looked after numerous superyachts in the last few years. To follow are just some of the letters of recommendation received from Captains and Crews.

Chris May, Captain, M.Y. Elandess

This letter serves as a reference to IMG, our agents during our stay in Auckland over the Rugby World Cup, from September to the end of November 2011.

Throughout the time Elandess was in Auckland, IMG looked after us thoroughly and professionally, with a range of different requests including a shipyard period that they managed extremely well.

The team they have there is first class with a willingness and aptitude to see everything done perfectly, and a welcoming and fun bunch they are too! They choose the subcontractors knowing the quality of work expected, and completed all on time, painting, engineering, interior varnishing and a myriad of interior works.

I can recommend IMG unreservedly to anyone wishing to employ their services, and will be doing so ourselves when we return.

Andrew Senn, Owners Representative, S.Y. Vertigo

During the final few frantic months before handover of Vertigo IMG was there at each step to help in any way they could, from last minute runs to the airport to expedite shipments through Customs to a simple night out. 

I have no hesitation recommending them and will always use them again.

Naveen Chanana, Owner and Captain, Khushiyan (Nordhavn)

While  in New Zealand we signed up with Integrated Marine Group as our agents and I cannot say enough about  the quality and efficiency of service we received from them. We had Rachel Harrison as the dedicated agent for us and she took exceptional care of all of our needs regarding Customs, Immigration, fuel, crewing  and all other ship husbandry in a timely and most efficient way. David Low took care of all our repair and maintenance needs. He got us the best workshops at most competitive rates, all work was completed in a timely manner, and correctly the very first time. Both of them were available at all times of day and night and weekends, always glad to hear from us,  answered our questions, and if did not have the answer they would research and get back to us promptly. Integrated Marine Group will always be my agents anytime I come to New Zealand.

Sebastian Gerads, Captain, M.Y. Vive la Vie

After 6-weeks in New Zealand it is a pleasure for me to write you this letter to thank you for the warm welcome and the hospitality during our stay. The whole team of Integrated Marine Group did a perfect job to give us all the support needed in the Super Yacht Business. It is not just your professional background of dealing with authorities, suppliers or contractors but the personal relation you build up to your customers. You made life easy for me and the crew appreciated all the ideas for exploring Auckland and New Zealand and the events you arranged for the weekends. Crew change, Visa, Bunkering, etc. and arranging all the contacts were uncomplicated and very helpful.

Wayne Williams, Captain M.Y. Karima

I arrived in Auckland in the middle of an extremely busy and complex refit as the new Captain. All works were well underway at the time and major decisions had to be made on a daily basis. In a very short space of time I recognised the support that surrounded me in the IMG team. IMG always responded promptly to our requests for quotations and works. Each of the heads of department aboard have mentioned to me countless times how reliable and helpful the entire IMG project management team and accounting department have been, and to the tireless efforts from IMG Yacht Support, who have worked endless hours and weekends to ensure the guests and heads of department were completely happy.

We have all come to rely on IMG with the confidence of knowing we have help whenever we pick up the phone and wherever we are. I have included all of the team in IMG and Yacht Support as friends.